Section – 1 Introduction

1.1 Parties

These Terms & Conditions ("T&C") form a legally binding agreement between:
•    Veganova Ltd – a company registered in the Union of Comoros, licensed by the Anjouan Gaming Commission under The Computer Gaming Licensing Act 007 of 2005, with its registered office at [15856, PO BOX 1212 Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros] ("Vegas Nova", "we", "us", or "our");
and
•    You – the individual who registers for an account or uses any of our services ("you", "your", or "Player").
By registering, logging in, placing a bet, or using any part of the Vegas Nova platform, you agree to be bound by these Terms.

•  License number: ALSI-202502018-FI1

1.2 What These Terms Cover
These Terms apply to everything you do on our platform, including:
•    Creating or managing your account
•    Depositing or withdrawing money or crypto
•    Playing any of our games or betting on sports
•    Joining promotions or VIP programs
•    Verifying your identity and using our support tools

1.3 When You Agree to These Terms
You’re accepting our Terms when you:
•    Register an account and tick “I agree”
•    Place a bet, claim a bonus, or use any feature on the site
•    Keep using the site after we’ve made changes to the Terms
By doing this, you're confirming that:
•    Everything you tell us is true and accurate
•    You will follow these Terms at all times

1.4 Language and Conflicts
These Terms are written in English. If we offer translations, the English version always takes priority if something is unclear.

1.5 About Our Licence
Vegas Nova operates under a valid gaming licence issued by the Anjouan Gaming Commission, in accordance with the Computer Gaming Licensing Act 007 of 2005. This licence permits us to legally offer wagering services under the laws of the Union of Comoros.

1.6 Other Sites and Content
You may see content or links from third parties on our platform. We don’t control those and aren’t responsible for anything they say or do.

1.7 Updates to These Terms
We may update these Terms to reflect changes in the law, the market, or how we run things.
•    If you keep using the site after the change, you’re accepting the new version
•    If you disagree, stop using your account and contact us to close it

1.8 This Is the Full Agreement
These Terms & Conditions form the entire agreement between you and Vegas Nova.
Any guidance, answers, or promises given by support, live chat, or other communications do not override what’s written here.

1.9 What Still Applies After You Close Your Account
Some parts of these Terms will continue to apply even after you stop using your account. This includes:
•    Payments that haven’t been completed
•    Ongoing account reviews 
•    Past responsible gaming settings or self-exclusion status
•    Anything related to past disputes or account history

1.10 Enforcement Principles
We exercise any suspension, restriction, withholding, voiding or confiscation, where we have reasonable grounds to suspect a breach of these Terms or a legal/compliance requirement and only to the extent proportionate to that breach. Real-money deposits not connected to a breach remain payable after required checks, except where the funds are the proceeds of fraud, chargebacks or unlawful activity, or where the law requires otherwise.

1.11 Local Law Responsibility

Access to online real-money gaming may be restricted or prohibited in some countries or regions. You are responsible for complying with all laws that apply to you when accessing or using our services. Our geo-controls operate on a best-efforts basis and do not guarantee lawful access in your location.

Section 2 – Key Terms

We use a few important terms throughout these Terms & Conditions. Here’s what they mean in plain language:

Account
Your personal Vegas Nova profile, it holds your details, settings, balance, bets, and bonuses.
Bonus
Any extra offer we give you, such as free spins or funds, which usually come with conditions.
Deposit / Withdrawal
Adding or removing money from your Vegas Nova account through an approved method.
Cash-Out
A feature that lets you settle a sports bet early. It’s only available when we choose to offer it.
KYC (Know Your Customer)
The identity checks we require to confirm who you are and where your funds come from.
Prohibited Act
Anything that breaks the rules, including using fake details, multiple accounts, VPNs, or bonus abuse.
Restricted Region
Countries or territories where we don’t allow access or betting. You’ll find the list under the eligibility section.

Section 3 – Who Can Join and How to Register

3.1 Age and Location
•    You must be at least 18 years old, or older if your country sets a higher legal age.
•    You cannot use Vegas Nova if you live in a restricted region. This includes countries like, Uganda, Iraq, South Africa, Croatia, Slovenia, Greece, Sweden, Romania, Belarus, Switzerland, Lithuania, Monaco, Estonia, Latvia, Isle of Man, Afghanistan, Antigua and Barbuda, Australia, Belgium, Bulgaria, Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, France, French Guyana, French Polynesia, French Southern Territories, Guadeloupe, Germany, Hong Kong, Hungary, Iran, Ireland, Israel, Italy, Japan, Kahnawake, Libya, Macau, Malta, Martinique, Mayotte, Myanmar, Netherlands, Netherlands Antilles, North Korea, Philippines, Portugal, Réunion, Russia, Saudi, Arabia, Serbia, Singapore, Spain, Sudan, Syria, Turkey, United Kingdom, United States, Vatican City, Yemen (please be aware of particular country exclusions for Casino – Games – Live Casino, Poker and Bingo), and others.
➤ This list may change at any time without notice.
•    If you try to bypass this, including using a VPN or fake address, your account may be closed, and your funds may be confiscated.
•    If we discover that you are underage, your account will be suspended immediately, and your real-money deposits (if any) will be refunded. All winnings will be removed.

3.2 One Account Only

Linked Account
Any account we reasonably consider to be connected to you or to another account through technical, behavioural or operational signals (including but not limited to devices, IPs, payment instruments, contact details, usage patterns or other risk signals). We do not disclose our detection methods.
• You may hold one account only. Accounts that are duplicated, jointly used or otherwise Linked Accounts are not allowed.
• We may, at our discretion, treat accounts as linked based on technical, behavioural or operational indicators. We do not disclose our methodology.
• Where we identify multiple or linked accounts, we may: merge or close accounts; remove bonuses and bonus-derived winnings; void affected bets; place holds on withdrawals pending verification; and require additional KYC on identity and payment methods.

3.3 What You Must Provide
When registering, you must enter:

•    Name and Surname
•    A valid email
•    A valid phone number
By signing up, you confirm that all information is accurate, complete, and truthful. We may ask for documents to verify your details at any time.

3.4 Verifying Your Identity (KYC)
We may ask for any of the following, at any time:
Documents We May Request. To verify your identity and the payment method used, we may request one or more of the following:
•    Government ID (passport or national ID card)
•    Driver’s license
•    Front copy of the card or payment method used (you may mask the middle digits; name and the remaining digits must be visible)
•    Recent utility bill showing your name and address
•    Bank statement
•    Signed Deposit Confirmation Form
•    Card/payment-method statement showing recent transactions to us
If needed, we’ll tell you how to upload readable copies. Failure to provide acceptable documents may result in suspension until verification is completed.

3.5 Extra Documents
We may request additional documents, such as:
•    Source of funds or wealth documents (Payslip)
Withdrawals may be withheld or wagers voided if these aren’t provided when requested.

3.6 Account Suspension or Closure
•    We may suspend or close your account at any time, with or without giving a reason.
•    If the closure is due to a Prohibited Activity, your balance may be affected as described in the relevant section.
You can request to close your account at any time by contacting our support team.
Before closure, you must:
•    Settle any outstanding bets
•    Withdraw your available real-money balance (if eligible)
•    Clear any pending verification requests
Once closed, your account cannot be reopened. You’ll need to register again if you wish to return, subject to approval.

3.7 Keeping Your Details Up to Date
•    You're responsible for keeping your personal info and documents up to date.
•    Outdated or incorrect data may cause delays or account blocks.

3.8 Who may not use the Services
Employees, managers, directors, agents, consultants, contractors of Vegas Nova or our suppliers, and their immediate family/household members (spouse/partner, parent, child, sibling), are not eligible to open an account or participate, directly or indirectly, in any games or promotions.

Section 4 – Deposits, Wallets

This section explains how to add money to your account, how we store it.

4.1 Deposits
•    You can deposit using approved methods shown in your deposit menu.
•    The name on your Vegas Nova account must match the name on every payment method you use. If there is a mismatch, we reserve the right to void all winnings. Before taking any action, we may request documentation to verify identity and authorization. The burden of proof rests with you to demonstrate you were authorized to use the payment method.
•    We may reject or reverse any deposit if we suspect fraud or a breach of our Terms.
•    Each deposit appears on your payment-method statement and we email you a receipt. Keep a copy for your records.
•    If you deposit using a payment method that is not in your name, we will request: (a) a copy of the payment method, (b) ID documents for both the payment-method holder and the account holder, and (c) Authorization Form. This form must be completed and signed by both parties.
•    Our processors may, at their discretion, process card transactions without CVV.
•    Deposits credit once the processor confirms them. Wire transfers may take longer. It is unlawful to deposit funds from illicit sources.
•    We reserve the right to contact you to verbally verify any deposit made.
•    If a processing fee applies to a deposit, it will be clearly shown before you confirm the transaction.

4.2    Chargebacks
•    You must not initiate chargebacks or otherwise renounce, cancel, dispute, or reverse a deposit
•    Should you initiate a chargeback, We reserve the right to close your Account, initiate legal proceedings to recover the funds you are trying to chargeback as well as any charges or expenses which we might incur as a result and report the matter to the Police if we suspect foul play;
•    We reserve the right to recuperate the total amount due to us from your Real Money Account balance.
Provided that in any case and for any of the above reasons, We reserve the right to cancel your Account at any time without any prior notification.

4.3 Wallet Structure
•    Your account has a Wallet that holds both real money and bonus funds (if any).
•    You’ll always play with real money first, unless a bonus rule states otherwise.

4.4 Deposit Turnover Requirement
•    To request a withdrawal, your deposits must be fully wagered at least once (100% turnover).
•    If you don’t meet this requirement, we may:
o    Reject or delay your withdrawal
o    Apply an administrative fee of up to 6%
o    Close your account if suspicious activity is detected

4.5 Right to Reverse or Block Deposits
•    We may reverse a deposit, block access to deposited funds, or limit further deposits if:
o    The payment method used is not yours
o    There’s something unusual or unclear about the source of the funds
o    We believe the transaction could cause problems for your account or the platform

4.6 Minimum and Maximum Limits
•    Deposit limits apply and are shown in your wallet.
•    Limits may vary based on your region, method, or verification status.

4.7 Available Deposit Methods
Cards (Visa, Mastercard), e-wallets (Neteller, Skrill), Instant Bank Transfer, PaysafeCard, Sofort, INTERAC where available. We may add or remove methods at any time without prior notice.
4.8 Available Currencies
•    The following currencies are available for deposit, withdrawal or play. AUD, EUR, USD, CAD, NZD

Section 5 – Withdrawals

This section explains how to request a withdrawal, what checks may apply, and when we might delay or reject it.

5.1 How Withdrawals Work
•    You can request a withdrawal from your wallet, subject to account status, real money balance (i.e. made at least one successful deposit), provided any requested documents as per section “3.3-3.5”, fulfilled any applicable bonus requirements and our review process.
•    Withdrawals are sent to the same payment method you used to deposit where possible. If the deposit method does not support withdrawals, we will offer an approved alternative.
•    Withdrawals can only be made based upon the initial registration information provided by the player. Incorrect or misleading data in personal details and/or contact details such as phone number or email address will result in all winnings being voided. This is aside from any actions taken by Us due to any breach of these terms and conditions.
•    Card deposits: at least the total deposited amount is paid back to the same card where possible.
•    Online wallets: amounts deposited are paid back to the same wallet.
•    We may split a payout and send it in multiple transfers or by more than one approved method if needed.

5.2 Processing Time and Information
•    We aim to process most withdrawals quickly, often within 12 hours.
•    Some requests remain pending until 00:00 GMT the following day, then move to our payments team for processing on the next business day, provided all checks are complete. You may modify or reverse your request any time until it is fully processed.
•    Processing may take longer if extra checks are required or if there are delays with the payment provider or banking institution.
•    Large wins (for example €5,000 or more) or jackpot wins may take longer while we verify the win and complete required checks, including with third parties where relevant.
•    Before any withdrawals are processed, your play will be reviewed for any breach of terms and conditions/bonus policy and Responsible Gaming checks. Should We deem that a breach of the terms and conditions has occurred, or you have another account which is restricted due to our Responsible gaming tools/procedures, We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses. Any contact by Us congratulating any win does not mean the win is legitimate and that the Payments Department have checked for bonus policy/terms breaches.
•    In the event that you fail to comply with any of our requests to provide KYC documents, we reserve the right to reverse the withdrawal back into your Account.
•    Withdrawal requests are only deemed valid if they are submitted via the withdrawal page in the casino software. We do not accept withdrawal requests via email or telephone, or any other method.
•    In the event a withdrawal is rejected or incomplete due to missing information, your funds will be returned back to your Real Money Balance. You are advised to provide the necessary information and proceed to submit a new withdrawal request.
•    Withdrawals are available only to players who have made at least one successful deposit. If winnings come solely from bonuses, free spins, or free offers without a deposit, we may remove those winnings.
•    All deposit turnover requirements must be met before requesting a withdrawal.

5.3 Verification Before Payout
•    We may request identity verification (KYC) or source of funds (SOF) documents before approving any withdrawal.
Failure to provide these may result in delays or rejection of your request.

5.4 Withdrawal Limits
•    Minimum and maximum amounts apply by method.
•    The maximum you can cash out is €10,000 per 30 days. Amounts above this are paid in monthly instalments of €10,000 per 30 days.
•    The maximum per transaction is €5,000.
•    We may set internal limits for risk, compliance, or operational reasons. These may change without prior notice.

5.5 When We May Pause or Decline a Withdrawal
We want withdrawals to be smooth, but we may hold or refuse a request if:
•    your details or verification are missing, inconsistent, or incorrect;
•    we suspect fraud, bonus abuse, or a breach of these Terms;
•    there’s a chargeback, payment dispute, or legal/compliance requirement;
•    there’s a security, risk, or technical issue with the payment route.
•    If a related deposit has not cleared or has been reversed, we may place a hold on the withdrawal until final approval is received. If the original deposit is not received within 24 hours, we may void bets funded by that deposit and any winnings derived from them.

5.6 Fees & Charges
•    Any withdrawal surcharge is shown before you confirm.
•    Current surcharges (subject to change):
o    Wire transfer: €10.00 (no charge for amounts over €500)
o    Cards (Visa, Mastercard/Maestro): No charge
o    Online wallets (Payz, Skrill, Neteller, PaysafeCard): No charge
•    A €5 fee applies to withdrawals made without prior real-money activity. This is deducted at the time of the request.

5.7 No Transfers Between Players
•    Transfer of funds between player accounts is not allowed.

5.8 Currency
•    Payouts are made in your account currency. If your chosen payment method operates in a different currency, your bank or wallet may apply its own exchange rate and fees.
5.9 Taxes on Winnings
•    If your jurisdiction requires, You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.

Section 6 – Casino & Sportsbook Rules

Vegas Nova offers casino games and sports betting. The following, and more applies to both:
•    All games and bets must be placed using your own account and funds.
•    Wagers are final and cannot be cancelled once placed.
•    Malfunctions void all affected bets and winnings.
•    Any suspicious or abusive play may result in removal of winnings or account action.
➡ For full details, please refer to:
•    [Sportsbook Rules]
•    [Casino Rules]

Section 7 – Bonuses & Promotions

Bonuses, free spins, cashback, and other promotional offers are subject to specific terms.
By claiming or using any bonus, you agree to follow the [VegasNova Bonus Policy] in full. These rules include important details such as:
•    Wagering requirements
•    Maximum bets during bonus play
•    Bonus expiry timelines
•    Actions we may take in cases of bonus abuse
Each promotion may also have its own terms listed on its offer page. Where there’s a conflict, the specific offer terms will apply.
Vegas Nova reserves the right to remove or adjust promotions at any time.
 

Section 8 – Dormant & Inactive Accounts

Your account is considered inactive if you do not log in for 6 consecutive months.
Monthly inactivity fee

If your account becomes inactive, we may charge a monthly fee until you log in again or your balance reaches zero.

How fees are deducted
•    Fees are taken from your remaining balance.
•    If the balance is insufficient to cover the full fee, we deduct the remaining balance only and set the balance to zero.
•    We never take the account below zero.
•    Fees stop in any month you log in.
Notice before charging
We will take reasonable steps to email you 30 days before the first inactivity fee is charged. We may waive or reduce the fee at our discretion.
Reactivating your account
Log in at any time to reactivate. Once reactivated, no further inactivity fees are charged. Fees already charged are not refundable.
Recovering funds
•    If your account is active and there are no pending KYC, Source of Funds, or account reviews, log in and submit a withdrawal request (standard withdrawal rules apply).
•    If your account is blocked or self-excluded, contact Customer Support to recover any remaining funds.

Section 9 – Disputes, Legal Terms & Changes

This section explains how complaints are handled, and how we may update the Terms.

9.1 Disputes & Complaints
•    If you’re unhappy with anything, please contact our support team first. Most issues are resolved quickly.
•    If the matter cannot be resolved through normal support, it will be reviewed through our internal complaints process.
•    We aim to resolve disputes fairly, consistently, and within a reasonable timeframe.

9.2 Force Majeure
We are not liable for delays or failures caused by events beyond our control, including:
•    Natural disasters, power outages, pandemics
•    Wars, strikes, or government actions
•    System or provider failures
During such events, we may:
•    Temporarily pause parts of the site (bets, games, deposits/withdrawals) without notice.
•    Void or re-settle affected bets if results/data are unclear or feeds are wrong.
•    Hold withdrawal requests in a queue and process them once things are back to normal.

9.3 Intellectual Property
•    All games, branding, designs, and platform content belong to Vegas Nova or our partners.
•    You may not copy, sell, or use any part of the platform or materials without permission.
 

Section 10 – Fraud, Abuse & Player Conduct

This section lists actions that are strictly forbidden and explains what may happen if you break the rules.

10.1 What’s Not Allowed (Prohibited activities)

You agree not to engage in, attempt, or be connected with any Prohibited activities.
If we have reasonable grounds to believe you have engaged in or been connected with a Prohibited activity, identified by us, our game providers, or other suppliers, we may act. 
We may also act if you have played with another gambling operator and are suspected there of conduct equivalent to a Prohibited Practice or other improper activity.
In these cases, we may withhold any part of your balance and/or recover from your account (and any connected account within our group) any deposits, pay-outs, bonuses, or winnings affected by or attributable to the events. These rights are in addition to all other rights we have under these Terms and at law.
It is forbidden to abuse any promotional offers, lotteries, tournaments at the casino. If any such cases come to light, the casino reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable the option of using any bonuses for that account in the future.

It is forbidden to delay any playing rounds, including free spins and bonus rounds, to a later time when the player no longer needs to play the bonus through and/or make new deposit(s). If a player is suspected of such actions, the casino management reserves the right to cancel all bonuses and any winnings acquired from them at its sole discretion.
The use of the bonus funds purely to progress through the bonus stages is prohibited. For example, it’s prohibited to use the bonus or cash funds purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach a bonus feature) and then the final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature), and to complete the stages with cash bets when the bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during such a play may be considered void.
The player is not allowed to use any strategies while playing with an active bonus in order to fulfil the requirements to wager the bonus. If the player uses such strategies, and if the Casino has sufficient grounds to believe that the player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all the player's winnings.

A) Identity & accounts
• Using false, incomplete or someone else’s details.
• Opening more than one account, using another person’s account, or operating Linked Accounts.
• Attempting to re-join after restriction, self-exclusion or closure.
B) Location & access
•    Playing from a restricted location or trying to hide where you are (VPNs, proxies, remote desktop, etc.).
•    Circumventing geo-blocks or other access controls.
C) Payments & funds
•    Depositing or withdrawing with payment methods or wallets that aren’t yours.
•    Chargebacks or trying to reverse payments without a valid reason.
•    Moving funds between accounts or otherwise shuffling balances.
D) Betting behaviour & fairness
•    Colluding with others or coordinated “team” betting.
•    Hedging/“risk-free” patterns designed to dodge exposure (e.g., covering opposite outcomes to clear wagering).
•    Exploiting timing delays, settlement quirks, or obvious errors.
•    Repeated “probe” actions to test limits or triggers (e.g., spammy tiny deposits/withdrawals, duplicate opposite bets, etc.).
E) Tech & system integrity
•    Using bots, scripts, automation, AI tools, screen-scrapers, macros or any software that isn’t a normal browser/app.
•    Tampering with the client, APIs, or trying to exploit bugs or glitches.
F) Promotions & bonuses
•    Multi-accounting or coordinated play to recycle/convert bonuses.
•    Low-risk wagering loops, matched-betting schemes, or other tactics that dodge real gameplay.
•    Any attempt to claim offers you’re not eligible for.
G) Responsible-gambling circumvention
•    Trying to bypass deposit/loss limits, time-outs or self-exclusion (including by creating a new account).
H) Abuse of staff or services
•    Harassing, threatening or demeaning anyone (including slurs), spamming support, or filing bad-faith/abusive complaints.
Heat-of-the-moment language may earn a warning; repeated or severe abuse can lead to chat mutes, support restrictions, bonus removal, or account suspension/closure, with or without notice. We judge this by pattern, intent and impact, we don’t penalise honest mistakes.
Vegas Nova reserves the right to decide what qualifies as a Prohibited Act based on risk, behaviour, or intent, even if the action wasn’t successful.

10.2 Linked Accounts

A Linked Account is any account we reasonably consider connected through technical, behavioural or operational signals, including devices, IPs, payment instruments, contact details, usage patterns or other risk signals. We do not disclose our detection methods.

10.3 What Happens If You Break the Rules
If you are found, following a reasonable assessment, to have knowingly, intentionally, or systematically committed or attempted any prohibited activity, or where a pattern of behaviour reasonably indicates a deliberate attempt to circumvent our risk, wagering, or compliance controls, we may, immediately and without prior notice:

• suspend or close any account we consider linked;
• remove bonuses and bonus-derived winnings;
• void affected bets (past or future) where connected to the breach;
• withhold withdrawals pending verification and recover improperly obtained pay-outs;
• restrict future access to promotions and prevent re-registration.

10.4 Monitoring & Detection
We monitor all activity using internal and third-party tools, including:
•    Betting pattern and gameplay analysis
•    Blockchain analysis
Any attempt to avoid detection or mask your identity may be treated as intentional abuse.

10.5 Not exhaustive
This section can’t cover every possible scenario. Vegas Nova may treat any behaviour that undermines the integrity, fairness, or security of our services as a Prohibited Activity, even if it’s not listed above. Examples include but are not limited to:

• Manipulative play or system gaming – exploiting rule loopholes, payout anomalies, or timing faults to gain unfair advantage.
• Third-party play or account rental – allowing, selling, or transferring account access, or using another person or service to play or bet on your behalf.
• Data or odds exploitation – using inside information, non-public data, or automated scraping to influence gameplay or bets.
• Cross-platform or cross-brand exploitation – using information, offers, or errors from partner brands or third-party platforms to gain advantage.
• Affiliate or referral abuse – manipulating affiliate, cashback, or referral systems (e.g., self-referrals or circular play).
• Collusive chargeback or refund schemes – coordinating with others to recover deposits after benefiting from gameplay.
• Operational interference – intentionally causing system delays, load, or disruption to our platform or support channels.
• Misuse of legal or regulatory processes – filing knowingly false complaints, chargebacks, or claims to pressure outcomes.
• Any conduct reasonably considered dishonest, deceptive, or in bad faith, whether or not it results in direct financial gain.

We may investigate and act on such behaviour in the same way as other Prohibited Activities, including suspension, voiding of bets or winnings, withholding or recovery of funds, and account closure. Actions are taken proportionately to the severity and intent of the breach.