This may happen if you log out from your page without clicking on the “Log out” button and closing the page using the exit “X” button.

If you have passed verification recently you don't need any document. You should verify your account when it is requested. We will contact you and ask for some additional information or document.

Yes, if a sporting event is canceled or postponed, bets on that event may be void and customers will be refunded their bets.

Please note that you cannot change your personal details other than "city". However, you will still be able to change other details even after registration. In certain circumstances (e.g. personal details were filled in incorrectly, etc.), VegasNova will review and accept changes to your basic details if you provide the appropriate supporting document.