Vegas Nova Privacy Policy
Last updated: 18 August 2025
Your privacy matters to us. At Vegas Nova, we’re committed to handling your personal data with transparency, care, and respect. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.
By registering an account, using our platform, or contacting our team, you agree to this policy.
1. Information We Collect
Personal Information You Provide
We collect personal information when you:
• Register an account
• Use our website and place bets
• Contact our support team
• Submit verification documents
This may include:
• Name, username, and date of birth
• Email, phone number, and residential/billing address
• Identification and proof of address documents
• Payment details (credit/debit card, crypto wallet)
• Transaction history and site usage preferences
• Any data voluntarily provided
We collect this data to provide you with access to our services, to meet legal obligations, and to protect minors.
Automatically Collected Data
When you browse our website, we collect technical data like:
• IP address and browser type
• Date and time of access
• Pages visited
• Language settings
• Device information
• Error or crash reports
This helps us improve our services and keep your account safe.
Cookies
We use cookies to personalise your experience and ensure our platform runs smoothly. You can learn more in our [Cookie Policy].
2. How We Use Your Data
We use your personal information to:
• Provide the services you've signed up for
• Confirm your identity and process payments
• Detect and prevent fraud or unauthorised activity
• Ensure compliance with laws and licensing requirements
• Send you marketing (if you've agreed to receive it)
• Monitor performance and usability of our platform
You can opt out of marketing at any time through your account settings or by contacting support.
3. Legal Grounds for Processing
We rely on the following lawful bases under data protection laws:
• Contractual necessity: To provide services you’ve requested
• Legal obligation: To meet regulatory requirements
• Legitimate interests: To improve and secure our platform
• Consent: For optional marketing communications
4. Your Rights
You have rights over your personal data:
• Access: You can request a copy of your data
• Rectification: You can update incorrect or incomplete data
• Erasure: You can ask us to delete your data in certain cases
• Objection: You can object to marketing or some uses of your data
• Portability: You may request a transfer of your data to another provider
To exercise these rights, contact us via live chat or email. We may request proof of ID to protect your account. Most requests are handled within 30 days.
5. Sharing Your Data
We may share your information with:
• Payment providers and KYC processors
• Game providers
• Regulatory or law enforcement bodies
• Service providers helping us deliver the platform
• Third parties involved in preventing fraud or addiction (only in anonymised form)
We do not sell your personal data to third parties.
6. Data Transfers
Some of our partners and systems operate outside your country. When your data is transferred internationally, we ensure it’s protected using:
• Binding corporate rules
• Model contract clauses
• Privacy Shield certification (where applicable)
7. Security
We take security seriously. All personal information is encrypted, password-protected, and stored in secure servers. We use TLS 1.2 with 256-bit encryption to protect data in transit. Our systems are monitored and firewall-protected.
8. Retention
We retain your data only for as long as needed to:
• Provide our services
• Meet legal, regulatory or anti-fraud obligations
• Resolve disputes or enforce our terms
After that, we securely delete or anonymise your data.
9. External Sites and Services
Our website may link to external platforms. We are not responsible for their privacy practices. Always review the policies of third-party sites before providing them with your information.
10. Analytics
We use tools for Analytics to monitor how users interact with our site. This helps us improve your experience. These tools may collect cookie and usage data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated clearly. Continued use of the platform means you accept any updates.
12. Need Help?
If you have questions about your data or how we handle it, our support team is available 24/7 via live chat and email.
One last thing
If you do not agree with this Privacy Policy, please do not register an account or use our services. By continuing to use Vegas Nova, you confirm that you’ve read and accepted both our Terms & Conditions and this Privacy Policy.